What is an OEM machinery part?
An OEM (Original Equipment Manufacturer) part is a replacement component manufactured in a factory that produces parts for the original machine manufacturer.
For example, an OEM replacement part for a Caterpillar machine would be made in the same factory as the original component supplied with the equipment. OEM parts are designed to meet the exact same specifications for fitment, appearance and performance as genuine parts, making them a reliable option for maintaining heavy machinery and equipment fleets.
What is an aftermarket machinery part?
An aftermarket machinery part is a replacement part designed to fit and function as an alternative to a genuine or OEM component. These parts may be manufactured by factories that do not supply directly to the original equipment manufacturer.
Performance and longevity can vary depending on the manufacturer. At EagleXP, we only source aftermarket parts from proven global suppliers with a strong track record for quality and reliability. All aftermarket parts supplied by us are covered by warranty for added confidence and peace of mind.
How long does it take to receive my machinery parts?
Dispatch timeframes are typically listed on each product at the time of order. If there is any change to availability or dispatch timing, our team will notify you immediately.
Once your order has been dispatched, tracking details are provided so you can monitor delivery. Transit times may vary depending on your location, freight method and whether delivery is to a metro, regional or remote site.
If you would like an estimated delivery or transit time before placing an order, please contact our team and we will be happy to assist.
Do you deliver machinery parts anywhere in Australia?
Yes. We deliver machinery parts and components Australia-wide, including remote, regional and site-based locations.
Whether you’re operating in a capital city, rural area or remote mining or construction site, we will work with our logistics partners to find the most reliable and cost-effective way to get your order to you.
Do you export machinery parts internationally?
Yes. Global export of machinery parts and components is a core specialty of EagleXP.
We regularly export to Papua New Guinea, the Pacific Islands and international destinations worldwide, subject to local laws and import regulations. Our experienced logistics team manages documentation, freight coordination and insurance to ensure smooth international delivery.
Do you offer warranty on machinery parts supplied?
Yes. All machinery parts and components supplied by EagleXP are covered by warranty and are guaranteed to be fit for purpose when used as intended.
Our operations are also backed by product liability insurance, public liability insurance and marine cargo insurance, providing additional protection and confidence when purchasing through us.
Can you help source hard-to-find or urgent machinery parts?
Yes. We specialise in sourcing hard-to-find, discontinued or urgent machinery parts through our extensive global supplier network.
If a part isn’t listed online or is required urgently to minimise downtime, contact our team and we will work to locate and expedite a suitable solution as quickly as possible.
How do I place an order or request a quote?
You request a quote by contacting our team here, alternatively you can call us on +61 7 3217 0050 during our business hours or send us an email at sales@eaglexp.com.
If you have a different question or need help sourcing a specific part, leave an enquiry on our Contact Us page and one of our team members will get back to you as soon as possible.
