Company ethos founded on the need to respond fast
Bill Watt ... “A focus on speed and professionalism coupled with access to our accredited network of suppliers are the cornerstones of the service we provide.”
In the beginning, EagleXP sourced and delivered spare parts for the civil construction and building industries throughout the Pacific Island region. We found that it was difficult to not only access internally, but also to deliver parts to PNG, particularly in more remote areas.
So the growth of our business can very much be attributed to the fact that we have developed systems and attracted accredited global supplier networks which enable us to respond extremely fast. We have developed logistical strategies and solutions so that our clients are not crippled by the costs of unnecessary downtime. Having supplied many of the same clients from the beginning, the EagleXP team is familiar with their businesses, and the pressures they are under to get heavy equipment and machinery operational as quickly as possible.
Staff are all acutely aware that often hundreds, thousands and sometimes even millions of dollars are at stake when our client's suffer downtime. For this reason, an important aspect of our service is to maintain clear and regular communications to our clients, because we know that this helps to reduce some of the stress at their end.
"There is now more demand for a high level of professional service and communication than ever before," he said. "I believe the spare parts division of our business has grown in large part, due to frustration with some equipment dealers where service and communication has been found wanting.
"We are also securing a great deal of work in project procurement, not only for spare parts, but other materials as well. We have a particular expertise in camp set up, workshop set up, and can supply a wide range of products for civil construction, building, water, sewerage and aid projects.
"Every member of our team is well experienced in our industry, and can develop time and cost effective solutions for our clients as a matter of urgency.”
At EagleXp you can find quality OEM replacement, aftermarket and genuine parts for your equipment together with a range of quality industrial supplies at very competitive prices. We have serviced clients in Australia, PNG, Indonesia and many Pacific Islands for 23 years with spare parts and Industrial supplies. Our service is delivered by an experienced, professional & friendly team who understand the critical nature of spare parts for your operation. We focus on servicing the following client markets in Australia and the Pacific Islands:
- Civil Contractors
- Equipment Hire companies
- Mining Companies & contractors
- Construction Companies
- Agricultural Enterprises
We offer a huge range of well-priced parts for many different brands and types of equipment and match this with an efficient and cost effective freight solution. Please see our My Quote area to begin a quote request or Contact Us for any other requirement.
Eagle XP is easier in every way
“As the Purchasing Manager of Dekenai Constructions, I am directly responsible for looking after more than 500 pieces of road building equipment.
It has been my experience that it is quite difficult to find people who understand our business, and who can be trusted to source parts quickly and
with a minimum of time consuming input on my part. I have handed over the sourcing of parts exclusively to Bill and his team, because it is
actually easier and faster than doing it myself. I find that their turnaround on orders is unparalleled and they are extremely competitively priced.
Now, I deal exclusively with Eagle because it is easier in every way. Time, price and speed of response are critical for our business, and Eagle XP
ticks every box, every time. They have never let us down.” — Gary Koglin, Purchasing Manager, Dekenai Constructions.
While cost is important, time is an incredibly critical factor for us
"As you can imagine, depending on which particular machinery is out of action, our business can pretty much grind to a halt. So while cost is
important, time is an incredibly critical factor for us when it comes sourcing spares parts and repairing equipment and machinery. I find that dealing
with Bill is easy because not only is he helpful, he also has impressive industry knowledge which takes years to acquire. He has also been able to
accommodate us on cost and speed of delivery as well. Dealing with Bill at Eagle XP is always a positive experience for me." — Neil White, Mechanical Fitter, Holmes Extractive Services
It is impossible to over-emphasise the impact this has on the running of our business
“Bill and his team at Eagle XP are absolutely integral to the smooth running of our workshop. Bill is super responsive to our requests, and usually gets
the correct parts to us within days, rather than a week. And when I communicate that the situation is urgent, it is almost like magic. Bill just makes it
happen. In fact, he has never ever let me down. Ever. It is impossible to over emphasise the impact this has on the running of our business, our
service delivery to our clients, and the general levels of stress in our workshop.” — Michael Sruhan, Workshop Manager Rouna Repairs
They are incredibly responsive. They get back to me on any inquiry extremely quickly, and are knowledgeable and always helpful.
“Our business is one which provides repairs to all types of vehicles, from light vehicles to heavy and mining machinery. As you can imagine
(particularly in the latter industry), the cost of down time can be immense. Responding to this aspect of our industry can put a great deal of pressure on
my business. Due to our location, one of the biggest challenges to our business is the availability of parts. The second, is having them delivered
extremely fast, so that we can minimize down time for our clients. I particularly like to deal with EagleXP, because they are incredibly responsive. They
get back to me on any inquiry extremely quickly, and are knowledgeable and always helpful. They are flexible and more than happy to source specific
items for me ahead of time. Bill has been uniquely supportive when it comes to service and account issues, which is rare in our industry. These factors
combined take an enormous amount of pressure off me as a Manager.” — Chris Pevy, General Manager Rouna Repairs